Return & Cancellation Policy

1. Cancellation by Client

1.1 Cancellation Notice

Clients may cancel their photography session by providing written notice to Brandaetraderil Photography Studio. Cancellation terms depend on the notice period provided.

1.2 Cancellation Fees

• More than 14 days before session: Full refund of deposit, minus any non-refundable expenses already incurred
• 7 to 14 days before session: 50% of deposit retained as cancellation fee
• Less than 7 days before session: Deposit is non-refundable
• Same day cancellation or no-show: Full session fee is due and non-refundable

2. Rescheduling

Clients may request to reschedule their session. Rescheduling requests made more than 7 days before the scheduled session date are generally accommodated at no additional charge, subject to availability. Rescheduling requests made less than 7 days before the session may incur a rescheduling fee.

3. Cancellation by Studio

In the event that we must cancel a photography session due to circumstances beyond our control (including but not limited to illness, inclement weather, equipment failure, or emergency), we will:

• Provide as much advance notice as possible
• Offer to reschedule at the earliest available date convenient for the client
• Provide a full refund if rescheduling is not possible or desired by the client

4. Refund Policy

4.1 Completed Services

Once photography services have been completed and images have been delivered, refunds are generally not available. However, we strive to ensure client satisfaction. If you are not satisfied with the delivered images, please contact us to discuss your concerns.

4.2 Unused Services

For services that have been paid for but not yet provided, refund eligibility follows the cancellation terms outlined in section 1.

4.3 Refund Processing

Approved refunds will be processed within 14 business days using the original payment method. Processing times may vary depending on your financial institution.

5. Digital Products

Digital images and photographs are considered delivered once they are made available for download or provided via the agreed delivery method. Due to the digital nature of these products, returns are not applicable. However, we will work with clients to address any technical issues or concerns with delivered images.

6. Physical Products

For physical products such as prints, albums, or other tangible items:

• Returns are accepted within 14 days of delivery if items are defective or damaged
• Items must be returned in their original condition
• Custom or personalized items are generally non-refundable unless defective
• Return shipping costs are the responsibility of the client unless the item is defective

7. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions, or other force majeure events. In such cases, both parties will work together to find a reasonable resolution.

8. Dispute Resolution

If you have concerns about our services or need to dispute a charge, please contact us immediately. We are committed to resolving issues fairly and promptly. Most concerns can be addressed through communication and, when necessary, service adjustments or partial refunds.

9. Satisfaction Guarantee

While we cannot guarantee specific results, we are committed to providing professional photography services that meet the standards described in our service agreements. If you have concerns about the quality or delivery of services, please contact us to discuss options for resolution.

10. Modifications to Policy

We reserve the right to modify this Return & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of booking will apply to your service agreement.

11. Contact for Cancellations

To cancel or reschedule a session, or to request a refund, please contact us at:

Email: support@brandaetraderil.world
Phone: +12134005130
Address: 1700 S Santa Fe Ave B15, Los Angeles, CA 90021, United States

Please include your booking reference, session date, and reason for cancellation in your communication.

12. Refund Methods

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

For credit card transactions, refunds typically appear on your statement within 5-10 business days after processing. Processing times may vary depending on your financial institution.

For other payment methods, refund processing times may vary. We will provide you with an estimated timeline when processing your refund request.

13. Partial Refunds

In some cases, we may offer partial refunds for services that have been partially completed. For example, if a session is cut short due to circumstances beyond either party's control, we may offer a partial refund based on the portion of services not delivered.

Partial refunds are determined on a case-by-case basis, taking into account the services already provided, expenses incurred, and the circumstances of the situation.

14. Non-Refundable Items

Certain items and services are non-refundable, including:

• Services that have been fully completed and delivered
• Custom or personalized products that have been created specifically for you
• Digital products that have been downloaded or accessed
• Gift certificates or vouchers (subject to their own terms)
• Services cancelled less than 24 hours before the scheduled time

15. Quality Concerns

If you have concerns about the quality of delivered images or services, please contact us immediately. We are committed to ensuring client satisfaction and will work with you to address any legitimate quality concerns.

Depending on the nature of the concern, we may offer:

• Re-editing of images at no additional cost
• A reshoot session (subject to availability)
• A partial or full refund (in cases where quality standards are not met)
• Other remedies as appropriate to the situation

16. Gift Purchases

If you purchased photography services as a gift, the refund policy applies to the original purchaser. Refunds will be issued to the payment method used for the original purchase.

Gift recipients should contact the original purchaser to initiate any refund requests, or contact us directly with the gift certificate or purchase information.

17. Updates to This Policy

We reserve the right to modify this Return & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your booking will apply to your service agreement.

We encourage you to review this policy periodically to stay informed about our cancellation and refund procedures. If you have questions about how changes may affect existing bookings, please contact us.